Your employees take care of every aspect of running the day-to-day operations of your business. More importantly, they act as ambassadors to your service and your brand, and their interactions with customers and fellow employees reflect heavily on your business. Your employees play a pivotal role in your business’s success by providing exceptional service and consistent, memorable work.
Cultivating a great work atmosphere for your employees begins with your hiring process. However, hiring quality employees remains a challenge for many small business owners and distributorships in any industry. Here are some tips to help you build the best team possible for your Grout Logic distributorship:
Know What You Want
Clearly defining the job description is the first step in attracting and finding quality candidates. Make a list of the specific benchmarks for experience, personalities, and skill sets you’re looking for in candidates, as well as outlining job responsibilities.
If you’re a multi-territory owner and are looking for more managerial staff, you will want someone with organizational skills and management experience. For technicians and other employees, you can be a bit more flexible on necessary qualifications, and instead focus on more intangible traits, such as the ability to learn quickly and having strong interpersonal skills. Here are a few things you will want to look for in a great grout technician:
- Reliability
- Honesty
- Loyalty
- Ability to be a team player
- Physical ability
- Willingness to learn
It is much easier to teach employees different skills – like how to clean and seal grout or run payroll – than it is to teach traits, attitudes, and work ethic. So, prioritize those qualities, and you’ll find great candidates who can provide your customers a wonderful experience.
Ask the Right Questions
Your interview questions will vary based on the position you want filled. Asking the right questions should come much easier once you have clearly defined the type of person you’re looking for and the duties associated with each job. Here are a few sample interview questions to isolate the best grout tech candidates:
- Are you willing to get up early and have a positive, engaging attitude toward your team and your customers?
- Do you enjoy physical labor and honing a craft?
- Do you enjoy working with other people? Would you consider yourself a “people person”?
- Is your schedule flexible?
- Are you able to work in the prone position on and off for a few hours at a time?
Once you’ve found and hired the perfect candidates, the next step in molding them into an exceptional employee is to train them for success. Fortunately, within a distributorship system like Grout Logic, training and support systems have already been laid out for you, so you can focus on success and on consistently positive customer experiences.
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